Not resolved

I received an Email from KingSizeDirect offering a discounted price on some shirts over a 72 hour period. I went on the site during that time and saw the shirts and they listed the discounted price. However, when I went to the "CART" to check out, the discounted price was not there - the FULL price was. I called Customer Service and was told that they could take my order and PLACE IT ON HOLD - then I could call back the following day and have the discounted price put in place and then release the order. So I did as asked - and the following day called Customer Service once again to have the discount put in place. I was informed that they "Could" do that - but I had to pay the FULL PRICE first - and then AFTER they shipped it and I received it, I needed to call them back THEN and only at THAT time could they discount the price and issued a refund for the difference.

Of course I refused - I've seen this ploy before with them. When the item arrives and you call back you are told that they cannot honor that discount this long after the offer and that it should have been taken care of when the order was placed.

I explained that to Customer Service and was told there was nothing they could do but place a FULL PRICE order and after shipped and received and called again - correct the pricing.

Do not trust any company that does not honor their advertisements at the time of the advertisement when the items are in stock and available. Very dissatisfied Customer!

Review about: Kingsize Customer Care.

Had an Experience with KingSize?

Write a review


Terms of Service
Post Comment

What do you expect? When things are on clearance it's first come first serve, and catalog's are preprinted.


Twice within the past 2 weeks I called to order discounted shirts, tropical, each time told all out of stock.The last time I called the day I received the catalog.

This is the old false advertising scam. In calif, where I live it is against the law to advertise discounted products without adequate supply.

it is clear that is what is going on here.Too bad I have liked what I have purchased before.

You May Also Like

I had the most awful experience with Modlily Modlily "DO NOT EVER BUY ANYTHING FROM Modlily. They listed a sweatshirt on their website for $90 original price as being on sale for $15. I thought it looked really warm..." Read more Modlily - They took my money and I have no clothes! Modlily "I ordered 5 dresses on 2/16/16 and spent $120. They took my money, and I have NO CLOTHES! There is no live chat, and if they get back to you,..." Read more Modlily - NOT CASHMERE Modlily "I purchased a CASHMERE sweater from Modlily. A week later, I received a cheap cotton knit sweatshirt. When I complained and sent pictures I was told, "our price..." Read more Dresslily - I asked to cancel my order and get a refund, they didn't listen Dresslily "I stumbled upon Dresslily and thought it was a dream come true. The clothes were beautiful and not very expensive. I found a coat I absolutely adored so my mom..." Read more Kenneth Cole - WALLET DEFECTED ,WITHOUT USING IT WAS TORN Kenneth Cole "WORST PRODUCTS....INFACT SPURIOUS MATERIAL USED..... NO COMPARISON WITH MK OR WITH COACH...KENNETHCOLE REACTION ....A BIG NO TO KENNETHCOLE REACTION... THE COMPANY HAS NO ANSWER.....THEY SAY GET IT REPAIR FROM A..." Read more Pepperfry - Cheap & Fake Quality Products along with No Returns Pepperfry "Hi there, This is your valuable customer who had placed Order: 303369106 through which Duplicate Tupperware Bottles were delivered to me. I even confirmed that these Bottles were Duplicate by..." Read more Grand Furniture - Cheap Grand Furniture " Literally the worst bed frame I ever brought in my life, 2 months after having the bed frame it started to fall apart. The screws are loose, the wood..." Read more Waffle House - Egregious service by WH employees to a 30 yr service veteran Waffle House "On or about, 9/22/2017, between 4-5pm, I visited the Georgia State University Waffle House located at 100 Piedmont Ave SE, Atlanta GA 30303. Upon visiting the store, I noticed an..." Read more